Active Incident

Updated a few seconds ago

STO1 v1-volume issueDegraded Performance

Incident Status

Degraded Performance

Components

DBaaS, Kubernetes, OpenStack

Locations

STO1 - Stockholm South


February 12, 2025 18:57 CET
February 12, 2025 17:57 UTC
[Investigating] We are currently seeing nightly disturbances in the API for v1 volumes in the STO1 availability zone. This occurs every night between 19:00 and 02:00 CET. Impact is inability to manage v1 volumes in STO1 during this time, impacted tasks is creation, deletion and attach/detach of volumes. There is NO impact on performance or availability of already attached volumes. We are actively working with our storage vendor to correct this issue.

March 5, 2025 09:53 CET
March 5, 2025 08:53 UTC
[Identified] We have made progress with our storage-vendor in mitigating the effects of the issue, reducing the time-window and impact it is causing. Still we have no performance-impact but still (very) limited issues with volume-tasks (creation/deletion/attach&detach).

Scheduled Maintenance

OpenStack API maintenancePlanned Maintenance

Schedule

May 19, 2025 23:00 - May 20, 2025 04:00 CEST
May 19, 2025 21:00 - May 20, 2025 02:00 UTC

Components

OpenStack

Locations

STO1 - Stockholm South, STO2 - Stockholm West, STO3 - Stockholm North

Description

To handle increased load in our platform we need to do some proactive maintenance of some central OpenStack infrastructure. This maintenance might cause some short timeouts against all OpenStack APIs though most notably the Object Storage Swift API.

1

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

Cloud Connect




Operational

Cloud VPN




Operational

DBaaS




Operational

Mail Relay




Operational

Kubernetes




Operational

OpenStack




Operational

Virtuozzo PaaS




Operational

Application Monitoring




Operational

External Services

GitHub

Let's Encrypt

Slack

Zendesk

History (Last 7 days)

DBaaS management-system degradedDegraded Performance

Incident Status

Degraded Performance


Components

DBaaS


Locations

STO1 - Stockholm South, STO2 - Stockholm West, STO3 - Stockholm North



May 7, 2025 18:38 CEST
May 7, 2025 16:38 UTC
[Investigating] We are currently experiencing intermittent unavailability and the user interface for DBaaS could appear as not reachable. This is purely a visual issue with the GUI. There is no impact on customer datastores at this moment.

May 7, 2025 20:39 CEST
May 7, 2025 18:39 UTC
[Identified] Root-cause has been found and service is restored. For a 12-hour period the service is running with reduced redundancy of A-Z spread however monitoring is in place and service can be kept operational without further impact. A short maintenance-window (non-impact) will be performed tomorrow to fully restore A-Z coverage.

May 8, 2025 14:23 CEST
May 8, 2025 12:23 UTC
[Resolved] The issue has been resolved and the service is once again operating with full redundancy over our 3 A-Z locations. No maintenance windows was required and the underlying cause could be hot-fixed live, no further impact or service-degrade to be expected.
Maintenance of Identity ProviderPlanned Maintenance

Description

System maintenance and upgrades of the Elastx identity provider will be performed. During the maintenance window, the ability to login to the OpenStack web console (Horizon) and DBaaS may be affected for users enrolled in our identity provider (see: https://docs.elastx.cloud/docs/idp/idp-ops/). The maintenance should not affect any other users, systems or customer workloads.


Components

DBaaS, OpenStack


Locations

STO1 - Stockholm South, STO2 - Stockholm West, STO3 - Stockholm North


Schedule

May 7, 2025 13:00 - May 7, 2025 17:00 CEST
May 7, 2025 11:00 - May 7, 2025 15:00 UTC


May 7, 2025 13:00 CEST
May 7, 2025 11:00 UTC
[Update] Scheduled maintenance is starting.

May 7, 2025 14:21 CEST
May 7, 2025 12:21 UTC
[Update] Scheduled maintenance is ending.