Elastx System Status

Active Incident

Updated a few seconds ago

Openstack - Issues with newly created networksOperational

Incident Status

Operational

Components

OpenStack

Locations

STO1 - Stockholm South, STO2 - Stockholm West, STO3 - Stockholm North

August 31, 2023 15:11 CEST
August 31, 2023 13:11 UTC

[Investigating] We are seeing issues with instances created on newly created networks in Openstack where the metadata service is unreachable for instances on new networks. The effect of this is that instances created on new networks will not be able to properly cloud-init and retrieve their ssh keys as intended. New instances created on already existing networks currently seem to be unaffected.

September 1, 2023 11:10 CEST
September 1, 2023 09:10 UTC

[Investigating] New networks do work but it takes about one hour before the network is active in the platform. If you have an instance that is booted before the network is active you can reboot it to make cloud-init fetch the information required from the meta data service.

September 18, 2023 19:59 CEST
September 18, 2023 17:59 UTC

[Investigating] Most of the time networks are up and running directly after they are created. but we still see some intermittent delays when networks are created.

September 27, 2023 14:57 CEST
September 27, 2023 12:57 UTC

[Identified] We have noticed that the situation with newly created networks have worsened since yesterday causing new networks to not function at all. We believe that we have found the cause of the issue and are currently working together with our vendor to resolve the issue with our network integration, however a proper resolution is likely to be at least a few days away.

September 29, 2023 04:21 CEST
September 29, 2023 02:21 UTC

[Identified] During the night we have implemented a temporary workaround that should allow new networks to work properly again. We're still working with our vendor on a more permanent fix and will update this incident when we have more information to share.

Scheduled Maintenance

Maintenance of identity provider (tech preview)Planned Maintenance

Schedule

October 5, 2023 13:00 - 17:00 CEST
October 5, 2023 11:00 - 15:00 UTC

Components

OpenStack, DBaaS

Locations

STO1 - Stockholm South, STO2 - Stockholm West, STO3 - Stockholm North

Description

System maintenance and upgrades of the Elastx identity provider will be performed. During the maintenance window, the ability for users enrolled in the "Elastx Identity" tech preview (https://docs.elastx.cloud/docs/tech-previews/idp-ops/) to login to the OpenStack web console (Horizon) and DBaaS may be affected. The maintenance should not affect any other users, systems or customer workloads.

Active Incidents

Active Maintenances

Upcoming Maintenances

OpenStack