STO1 - Stockholm South, STO2 - Stockholm West, STO3 - Stockholm North
May 19, 2026 16:01 CEST
May 19, 2026 14:01 UTC
INVESTIGATING
There are issues after the planned maintenance of the DBaaS management system.
Connections to your databases are not affected.
The issues are purely in the management system.
Management functionality might come and go while we are fixing the issues. Backups and other jobs handled by the management system might be delayed.
Avoid doing any changes to your setup until the issues are solved.May 19, 2026 17:47 CEST
May 19, 2026 15:47 UTC
INVESTIGATING
We have discovered a few selected data stores that are experiencing connectivity issues. Investigation ongoingMay 19, 2026 20:08 CEST
May 19, 2026 18:08 UTC
IDENTIFIED
Scope has been narrowed and focus has shifted to building and implementing a potential fix.
Currently we are still seeing a small amount of datastores impacted.
We still advice to not perform any changes or scheduled work with datastores until this incident is resolved.
New update will be approx. 21:30 CEST.May 19, 2026 21:30 CEST
May 19, 2026 19:30 UTC
INVESTIGATING
The implementation of the fix has not had expected results and we are moving back the status to investigating and are analyzing the results to find a new solution.
We still advice to not perform any changes or scheduled work with datastores until this incident is resolved.
New update will be approx. 23:00 CEST.May 19, 2026 23:01 CEST
May 19, 2026 21:01 UTC
IDENTIFIED
More work on a fix is in progress from findings and is being tested and evaluated at the moment.
For now we need to re-run multiple tests in parallel and will send out a new update once we have a more clear picture of a solution-ETA.
We continue to advice against modifying or doing changes to the datastore configuration(s) at the moment.May 20, 2026 01:15 CEST
May 19, 2026 23:15 UTC
INVESTIGATING
Update:
Problem trigged by earlier maintenance requires rebuilding and code-reviews for a stable fix; to avoid issues with changes being done to datastores the management-ui is currently disabled externally.
We will continue working on this and schedule a sit-rep tomorrow at 0900 internally with external resources and re-asses at that time.May 20, 2026 09:26 CEST
May 20, 2026 07:26 UTC
IDENTIFIED
Morning update: currently moving forward with 2 parallel possible solutions and are evaluating both in test-environments at the moment.
We will re-assess both options and provide an update at 1200 at the latest.May 20, 2026 11:58 CEST
May 20, 2026 09:58 UTC
IDENTIFIED
Mid-day update:
The database-management service has been partially restored however we are still seeing unknown/unstable states and issues connecting to datastores intermittently.
Status changed to Status Disruption and our current focus is restoring services to stable state for all datastores.
We still advice against doing modifications on datastores until incident is set to resolved.May 20, 2026 13:33 CEST
May 20, 2026 11:33 UTC
IDENTIFIED
Update:
Issues reaching multiple data-stores has just been resolved by a manual fix and we will continue to monitor it as we are still continuing with the service-disruption on the management-system.
If you still have issues connecting to your datastore we advice you to reach out with as much information as possible in order for us to assist.
Incident remains open and we continue working on the underlying issue with the management-service.May 20, 2026 22:38 CEST
May 20, 2026 20:38 UTC
MONITORING
Currently datastores are in a stable state and we are moving down to monitoring in terms of incident-status.
Our 24/7 staffing remains available and developers will work on analyzing logs and results of todays work throughout the night for a handover tomorrow at 0900.
A new update will be provided in the morning with next expected steps and actions to be done in regards to fully stabilize the management-service.May 21, 2026 10:00 CEST
May 21, 2026 08:00 UTC
INVESTIGATING
Nightly work continues today with locating exact root-cause and issues with management-service to bring it back to full stable state.
Throughout the day all work will be done in test & stage environments unless a resolution and fix becomes ready for production-deployment in which case a MW or EMW will be communicated.May 21, 2026 17:31 CEST
May 21, 2026 15:31 UTC
IDENTIFIED
Root-cause causing management-service issues identified and a fix has been created and passed testing.
Currently we are refining the fix and preparing for an Emergency Window scheduled for 21:00-00:00 tonight.May 21, 2026 21:50 CEST
May 21, 2026 19:50 UTC
MONITORING
Tonights Emergency Maintenance Window has been cancelled; final testing-results was not 100% satisfactory and we will continue working and improving the fix overnight and re-assess with the full team tomorrow at 0900.
For now we are reverting back to Monitoring the situation and will continue to ensure datastores remain intact.May 22, 2026 16:30 CEST
May 22, 2026 14:30 UTC
IDENTIFIED
Update:
A workaround has been built, tested and confirmed to be ready to deploy for resolving the issue with our management-service for DBaaS. This will stabilize the GUI for the service and restore certain background-tasks that have had issues with scheduling and maintenance-jobs.
A Emergency Maintenance Window will be set and communicated for tonight 20:00-00:00.May 22, 2026 21:46 CEST
May 22, 2026 19:46 UTC
MONITORING
After tonight's Emergency Maintenance management-services are restored.
As this was a complicates issue we are maintaining this incident open in monitoring for now as we will continue checking the health and status of services over the weekend.
