Elastx System Status

Active Incident

Updated a few seconds ago

Openstack - Issues with newly created instancesDegraded Performance

Incident Status

Degraded Performance

Components

OpenStack

Locations

STO1 - Stockholm South, STO2 - Stockholm West, STO3 - Stockholm North

April 24, 2024 10:20 CEST
April 24, 2024 08:20 UTC

[Investigating] We are aware of issues with newly created instances experiencing network issues and are currently investigating it closer. In some cases, a possible workaround might be to simply restart the newly created instances that are experiencing issues. If this does not resolve your issues then feel free to reach out to us with your instance ID at https://support.elastx.se

April 24, 2024 14:02 CEST
April 24, 2024 12:02 UTC

[Investigating] We are currently working together with our supplier to locate the cause of the issue.

April 24, 2024 15:03 CEST
April 24, 2024 13:03 UTC

[Investigating] Investigation is underway together with our supplier. The next status update will be posted at around 17:00 CEST

April 24, 2024 16:59 CEST
April 24, 2024 14:59 UTC

[Investigating] The investigation together with the supplier is ongoing. The next update will be around 20:00 CEST.

April 24, 2024 20:37 CEST
April 24, 2024 18:37 UTC

[Investigating] The investigation together with the supplier is ongoing, we are now waiting for a plan on how to proceed. The next update will be around 23:00 CEST.

April 24, 2024 22:21 CEST
April 24, 2024 20:21 UTC

[Investigating] We are still waiting for a plan on how to proceed from our provider. Since the impact is quite low ,no more actions will be taken today and the next update will be around 10:00 tomorrow.

April 25, 2024 11:17 CEST
April 25, 2024 09:17 UTC

[Investigating] No news, we are still waiting for an update from our vendor. Next update will be at 14:00.

April 25, 2024 16:50 CEST
April 25, 2024 14:50 UTC

[Investigating] Our supplier support is still processing the given information about the issue and we are waiting for their feedback. Next update will be at 21:00.

April 25, 2024 21:09 CEST
April 25, 2024 19:09 UTC

[Investigating] We have received feedback from the supplier and are planning for actions later tonight. As part of these actions we will upgrade STO1 and STO2 network infrastructure during an emergency maintenance window starting 22:00.

April 26, 2024 04:54 CEST
April 26, 2024 02:54 UTC

[Investigating] We have have not carried out the announced emergency maintenance fully as our tests have shown that the issue remains. Hence we are not going to risk degrading service further. Our supplier is notified and we will resume in the morning or as soon as we get more feedback. Next update around 10:00.

April 26, 2024 10:02 CEST
April 26, 2024 08:02 UTC

[Investigating] We are awaiting further analysis from our supplier. Next update will be around 13:00 CEST.

April 26, 2024 13:06 CEST
April 26, 2024 11:06 UTC

[Investigating] We are awaiting more information from our supplier. The next update will be before 17:00 CEST.

April 26, 2024 16:26 CEST
April 26, 2024 14:26 UTC

[Investigating] Investigation together with our supplier is ongoing. The next update will be on Monday unless the situation changes over the weekend.

Scheduled Maintenance

Virtuozzo hypervisor maintenance STO3Planned Maintenance

Schedule

April 29, 2024 00:01 - 06:00 CEST
April 28, 2024 22:01 - 04:00 UTC

Components

Virtuozzo PaaS

Locations

STO3 - Stockholm North

Description

During this maintenance window, we will be conducting upgrades on Virtuozzo hypervisors located in STO3. As part of this process, each hypervisor will need to be rebooted to implement the necessary changes. Consequently, we anticipate a downtime of 10-30 minutes for customer workloads. To minimize disruptions, we will be rebooting one hypervisor at a time. This approach ensures that customers running clusters or high availability (HA) applications can continue to function without interruption. If you require further details regarding our maintenance schedule, please don't hesitate to reach out to our support team https://support.elastx.se

Virtuozzo hypervisor maintenance STO2Planned Maintenance

Schedule

April 30, 2024 00:01 - 06:00 CEST
April 29, 2024 22:01 - 04:00 UTC

Components

Virtuozzo PaaS

Locations

STO2 - Stockholm West

Description

During this maintenance window, we will be conducting upgrades on Virtuozzo hypervisors located in STO2. As part of this process, each hypervisor will need to be rebooted to implement the necessary changes. Consequently, we anticipate a downtime of 10-30 minutes for customer workloads. To minimize disruptions, we will be rebooting one hypervisor at a time. This approach ensures that customers running clusters or high availability (HA) applications can continue to function without interruption. If you require further details regarding our maintenance schedule, please don't hesitate to reach out to our support team https://support.elastx.se

Virtuozzo hypervisor maintenance STO1Planned Maintenance

Schedule

May 2, 2024 00:01 - 06:00 CEST
May 1, 2024 22:01 - 04:00 UTC

Components

Virtuozzo PaaS

Locations

STO1 - Stockholm South

Description

During this maintenance window, we will be conducting upgrades on Virtuozzo hypervisors located in STO1. As part of this process, each hypervisor will need to be rebooted to implement the necessary changes. Consequently, we anticipate a downtime of 10-30 minutes for customer workloads. To minimize disruptions, we will be rebooting one hypervisor at a time. This approach ensures that customers running clusters or high availability (HA) applications can continue to function without interruption. If you require further details regarding our maintenance schedule, please don't hesitate to reach out to our support team https://support.elastx.se

Virtuozzo-PaaS upgradePlanned Maintenance

Schedule

May 7, 2024 22:00 - May 8, 2024 06:00 CEST
May 7, 2024 20:00 - May 8, 2024 04:00 UTC

Components

Virtuozzo PaaS

Locations

STO1 - Stockholm South, STO2 - Stockholm West, STO3 - Stockholm North

Description

We're excited to announce the upgrade of our Virtuozzo-PaaS to its latest version! This release brings numerous enhancements, bug fixes, and new features to improve your experience. Some of the key highlights include the ability to exclude Nodes from DNS during Sequential Actions, as well as support for Debian 12 and Ubuntu 23. For more detailed information about all the changes, please refer to the release notes provided below: * Release Notes 8.4: https://www.virtuozzo.com/application-platform-docs/release-notes-84/ * Release Notes 8.6: https://www.virtuozzo.com/application-platform-docs/release-notes-86/ While we strive to minimize any disruptions, please note that there's an increased risk of environment disturbances during the maintenance window. However, no downtime is expected. During this period, the management dashboard will be inaccessible. Additionally, API requests, CLI, and SSH Gateways may experience periodic unavailability as we upgrade corresponding infrastructure components. If you have any questions or require assistance, please don't hesitate to contact our support team at https://support.elastx.se or support@elastx.se Thank you for your understanding and cooperation during this upgrade process!

Maintenance of Identity ProviderPlanned Maintenance

Schedule

May 8, 2024 13:00 - 17:00 CEST
May 8, 2024 11:00 - 15:00 UTC

Components

DBaaS, OpenStack

Locations

STO1 - Stockholm South, STO2 - Stockholm West, STO3 - Stockholm North

Description

System maintenance and upgrades of the Elastx identity provider will be performed. During the maintenance window, the ability for users enrolled in the "Elastx Identity" tech preview (https://docs.elastx.cloud/docs/tech-previews/idp-ops/) to login to the OpenStack web console (Horizon) and DBaaS may be affected. The maintenance should not affect any other users, systems or customer workloads.

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