Elastx System Status

Active Incident

Updated a few seconds ago

Intermittent disturbances on networkPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Cloud Connect, Cloud VPN, DBaaS, Mail Relay, Kubernetes, OpenStack, Virtuozzo PaaS, Application Monitoring

Locations

STO1 - Stockholm South, STO2 - Stockholm West, STO3 - Stockholm North

August 18, 2025 11:43 CEST
August 18, 2025 09:43 UTC

[Investigating] We are currently seeing issues on inbound network-traffic to our IPs being flagged incorrectly through some 3rd parties with low reputation and thus getting periodic blocks. We are working with both our primary provider and 3rd parties to resolve this and for now symptoms are intermittent package-loss/drops on inbound, also causing issues periodically on outbound due to responses having issues. We will update the ticket once we get more information throughout the day.

August 18, 2025 18:27 CEST
August 18, 2025 16:27 UTC

[Investigating] Regarding this as a high priority case we are continuing the work to mitigate this issue together with our primary provider outside office hours.

August 18, 2025 21:22 CEST
August 18, 2025 19:22 UTC

[Identified] Evening update: The location the issue is appearing at has been found and the pattern identified, a workaround has been developed and was just verified as stable and released to production. Please note that we are still operating with DDoS-protection enabled at all our endpoints. For special issues caused by this a test and verification is suggested. This incident-status will be kept open as we are still monitoring and making sure stability is maintained.

STO1 v1-volume issueDegraded Performance

Incident Status

Degraded Performance

Components

DBaaS, Kubernetes, OpenStack

Locations

STO1 - Stockholm South

February 12, 2025 18:57 CET
February 12, 2025 17:57 UTC

[Investigating] We are currently seeing nightly disturbances in the API for v1 volumes in the STO1 availability zone. This occurs every night between 19:00 and 02:00 CET. Impact is inability to manage v1 volumes in STO1 during this time, impacted tasks is creation, deletion and attach/detach of volumes. There is NO impact on performance or availability of already attached volumes. We are actively working with our storage vendor to correct this issue.

March 5, 2025 09:53 CET
March 5, 2025 08:53 UTC

[Identified] We have made progress with our storage-vendor in mitigating the effects of the issue, reducing the time-window and impact it is causing. Still we have no performance-impact but still (very) limited issues with volume-tasks (creation/deletion/attach&detach).

October 14, 2025 07:56 CEST
October 14, 2025 05:56 UTC

[Identified] At the moment we are experiencing further issues with management of the V1 storage platform in STO1. We are invesigating work arounds until we have a sustainable fix to the underlying problem.

October 14, 2025 10:01 CEST
October 14, 2025 08:01 UTC

[Identified] As the impact of the incident is affecting management of V1-volumes in STO1 we want to be transparent and inform that any changes, modifications, attach and detach of volumes of this type will not function and we strongly advice against any such operations at the moment. This is limited to AZ: STO1 and the following volume-types: v1-dynamic-40 16k-IOPS-enc 8k-IOPS-enc 4k-IOPS-enc 16k-IOPS 8k-IOPS 4k-IOPS We have earlier this morning looped in our supplier-support and are actively working on restoring services as fast as possible, further updates will be posted here.

October 14, 2025 14:41 CEST
October 14, 2025 12:41 UTC

[Identified] The supplier is actively analysing our problem and issue. We continue to monitor customer impact and will help where possible. We will update this information again once we have any progress or by end of business today.

October 14, 2025 17:52 CEST
October 14, 2025 15:52 UTC

[Identified] We will now start taking corrective actions on the storage platform. More information will be posted shortly.

October 14, 2025 20:57 CEST
October 14, 2025 18:57 UTC

[Identified] At the moment the work continues together with the storage vendor restoring the cluster in STO1. We will update as soon as we have and ETA for the recovery.

October 14, 2025 22:25 CEST
October 14, 2025 20:25 UTC

[Identified] We are now performing more corrective actions on the storage platform, more updates to follow.

October 14, 2025 22:44 CEST
October 14, 2025 20:44 UTC

[Monitoring] Late-evening update; Core-service for managing volumes has had functionality restored and volume-management is operational again. We are still considering this as a performance-degraded status and will continue working on investigations and monitoring this evening.

October 14, 2025 23:23 CEST
October 14, 2025 21:23 UTC

[Monitoring] Evening update; We are stepping down from active work on the service at the moment, the management-services are stable and the issues and open incidents we have seen are now resolved. If you are still experiencing any issues with services related to utilizing V1-storage we advice to perform a application and/or instance-restart and that should resolve any remaining issues.

Scheduled Maintenance

HSM service upgrade.Planned Maintenance

Schedule

November 4, 2025 10:00 - 15:00 CET
November 4, 2025 09:00 - 14:00 UTC

Components

OpenStack

Locations

STO1 - Stockholm South, STO2 - Stockholm West, STO3 - Stockholm North

Description

We are performing maintenance and upgrading the HSM. During the maintenance window retrieving secrets from Barbican in OpenStack might be affected.

Planned offline-migrationsPlanned Maintenance

Schedule

November 10, 2025 09:00 - November 11, 2025 20:00 CET
November 10, 2025 08:00 - November 11, 2025 19:00 UTC

Components

DBaaS, Kubernetes, OpenStack

Locations

STO1 - Stockholm South

Description

We will be performing offline-migrations of specific instances of a set number of hypervisors in our AZ STO1 to perform maintenance required to keep performance and reliability optimized. Impact: Instances or nodes in-scope will be offline during the migration-process, time is based on size and type of instance.

DBaaS management reconfigurationPlanned Maintenance

Schedule

November 11, 2025 09:00 - 16:00 CET
November 11, 2025 08:00 - 15:00 UTC

Components

DBaaS

Locations

STO1 - Stockholm South, STO2 - Stockholm West, STO3 - Stockholm North

Description

We will be reconfiguring our database management system. During the maintenance window, you might see intermittent unavailability and your datastores may appear as 'Unreachable' in the user interface. This is purely a visual issue, and connections to your databases will not be affected. There will be no impact on customer datastores.

Active Incidents

Active Maintenances

Upcoming Maintenances

Cloud Connect