Elastx System Status

Active Incident

Updated a few seconds ago

Backups and creation of datastores for MySQL and MariaDB degraded.Degraded Performance

Incident Status

Degraded Performance

Components

DBaaS

Locations

STO1 - Stockholm South, STO2 - Stockholm West, STO3 - Stockholm North

September 1, 2025 16:34 CEST
September 1, 2025 14:34 UTC

[Identified] The issue was discovered earlier today. The cause have been found and our vendor are working on a fix.

September 15, 2025 13:04 CEST
September 15, 2025 11:04 UTC

[Identified] A patch release including a fix is now available. We aim to implement this during a maintenance window as soon as our internal testing is done.

Intermittent disturbances on networkPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Cloud Connect, Cloud VPN, DBaaS, Mail Relay, Kubernetes, OpenStack, Virtuozzo PaaS, Application Monitoring

Locations

STO1 - Stockholm South, STO2 - Stockholm West, STO3 - Stockholm North

August 18, 2025 11:43 CEST
August 18, 2025 09:43 UTC

[Investigating] We are currently seeing issues on inbound network-traffic to our IPs being flagged incorrectly through some 3rd parties with low reputation and thus getting periodic blocks. We are working with both our primary provider and 3rd parties to resolve this and for now symptoms are intermittent package-loss/drops on inbound, also causing issues periodically on outbound due to responses having issues. We will update the ticket once we get more information throughout the day.

August 18, 2025 18:27 CEST
August 18, 2025 16:27 UTC

[Investigating] Regarding this as a high priority case we are continuing the work to mitigate this issue together with our primary provider outside office hours.

August 18, 2025 21:22 CEST
August 18, 2025 19:22 UTC

[Identified] Evening update: The location the issue is appearing at has been found and the pattern identified, a workaround has been developed and was just verified as stable and released to production. Please note that we are still operating with DDoS-protection enabled at all our endpoints. For special issues caused by this a test and verification is suggested. This incident-status will be kept open as we are still monitoring and making sure stability is maintained.

Detected issue with patch KB5060842on windows 2025Operational

Incident Status

Operational

Components

OpenStack

Locations

STO1 - Stockholm South, STO2 - Stockholm West, STO3 - Stockholm North

June 18, 2025 10:39 CEST
June 18, 2025 08:39 UTC

[Identified] Please be aware we have noticed issues with patch KB5060842 released on June 10th on Windows 2025-images running on virtual machines. Current impact is applying this patch on Windows 2025 causes BSOD and will require a rollback or restore on the machine. We currently advice to not apply this patch until a solution is provided by Microsoft.

STO1 v1-volume issueDegraded Performance

Incident Status

Degraded Performance

Components

DBaaS, Kubernetes, OpenStack

Locations

STO1 - Stockholm South

February 12, 2025 18:57 CET
February 12, 2025 17:57 UTC

[Investigating] We are currently seeing nightly disturbances in the API for v1 volumes in the STO1 availability zone. This occurs every night between 19:00 and 02:00 CET. Impact is inability to manage v1 volumes in STO1 during this time, impacted tasks is creation, deletion and attach/detach of volumes. There is NO impact on performance or availability of already attached volumes. We are actively working with our storage vendor to correct this issue.

March 5, 2025 09:53 CET
March 5, 2025 08:53 UTC

[Identified] We have made progress with our storage-vendor in mitigating the effects of the issue, reducing the time-window and impact it is causing. Still we have no performance-impact but still (very) limited issues with volume-tasks (creation/deletion/attach&detach).

Scheduled Maintenance

Internet WAN capacity upgrade Planned Maintenance

Schedule

September 24, 2025 09:00 - 17:00 CEST
September 24, 2025 07:00 - 15:00 UTC

Components

Cloud Connect, Cloud VPN, DBaaS, Mail Relay, Kubernetes, OpenStack, Virtuozzo PaaS, Application Monitoring

Locations

STO1 - Stockholm South, STO2 - Stockholm West, STO3 - Stockholm North

Description

We will add new high capacity interfaces to our internet WAN infrastructure to increase the capacity of our platform. No impact is expected and risk is determined to be low.

Openstack v2 Storage upgrade STO3Planned Maintenance

Schedule

September 25, 2025 10:00 - 14:00 CEST
September 25, 2025 08:00 - 12:00 UTC

Components

DBaaS, Kubernetes, OpenStack

Locations

STO3 - Stockholm North

Description

We will upgrade our Openstack v2 storage clusters to the latest stable release. The upgrade is not expected to have any impact on normal operations, but as usual there is an increased risk during the time of upgrade.

Openstack v2 Storage upgrade STO2Planned Maintenance

Schedule

September 29, 2025 10:00 - 14:00 CEST
September 29, 2025 08:00 - 12:00 UTC

Components

DBaaS, Kubernetes, OpenStack

Locations

STO2 - Stockholm West

Description

Openstack v2 Storage upgrade STO1Planned Maintenance

Schedule

September 30, 2025 10:00 - 14:00 CEST
September 30, 2025 08:00 - 12:00 UTC

Components

DBaaS, Kubernetes, OpenStack

Locations

STO1 - Stockholm South

Description

Active Incidents

Active Maintenances

Upcoming Maintenances

Cloud Connect