Elastx System Status

Active Incident

Updated a few seconds ago

Issue with storage-service in STO1 on V2-volumesOperational

Incident Status

Operational

Components

DBaaS, Kubernetes, OpenStack

Locations

STO1 - Stockholm South

November 28, 2025 08:50 CET
November 28, 2025 07:50 UTC

INVESTIGATING

We have identified a ongoing disturbance with our V2-storage (all types) service in AZ STO1 since early this morning. We advice to not perform volume modifications, re-attachments or rebuilds at this moment related to V2 in STO1 as we are seeing issues with the stability of the service. We will keep this updated throughout the day.

November 28, 2025 10:11 CET
November 28, 2025 09:11 UTC

IDENTIFIED

We have made findings around the problem and will roll out a temporary workaround on V2 storage to reduce impact on customer operations. Next update in approx 2 hours, or less if possible.

November 28, 2025 11:37 CET
November 28, 2025 10:37 UTC

MONITORING

A workaround is implemented and solves the immidiate issue on impacted V2 storage volumes, however we are still working on a permanent resolution. Another update will be posted during the afternoon (CET).

November 28, 2025 14:12 CET
November 28, 2025 13:12 UTC

MONITORING

Afternoon update: Workaround is in place and after monitoring we are confident that it is effective and problems and impacts are resolved. For now we will continue to monitor this over the weekend and are awaiting the results and findings from our supplier.

December 9, 2025 13:26 CET
December 9, 2025 12:26 UTC

MONITORING

We have gotten updated binaries from our vendor which will add more debug information to help triaging the issue in the storage cluster. This patch will be applied during the day. This should not affect the storage system but does pose an elevated risk.

STO1 v1-volume issueDegraded Performance

Incident Status

Degraded Performance

Components

DBaaS, Kubernetes, OpenStack

Locations

STO1 - Stockholm South

February 12, 2025 18:57 CET
February 12, 2025 17:57 UTC

INVESTIGATING

We are currently seeing nightly disturbances in the API for v1 volumes in the STO1 availability zone. This occurs every night between 19:00 and 02:00 CET. Impact is inability to manage v1 volumes in STO1 during this time, impacted tasks is creation, deletion and attach/detach of volumes. There is NO impact on performance or availability of already attached volumes. We are actively working with our storage vendor to correct this issue.

March 5, 2025 09:53 CET
March 5, 2025 08:53 UTC

IDENTIFIED

We have made progress with our storage-vendor in mitigating the effects of the issue, reducing the time-window and impact it is causing. Still we have no performance-impact but still (very) limited issues with volume-tasks (creation/deletion/attach&detach).

October 14, 2025 07:56 CEST
October 14, 2025 05:56 UTC

IDENTIFIED

At the moment we are experiencing further issues with management of the V1 storage platform in STO1. We are invesigating work arounds until we have a sustainable fix to the underlying problem.

October 14, 2025 10:01 CEST
October 14, 2025 08:01 UTC

IDENTIFIED

As the impact of the incident is affecting management of V1-volumes in STO1 we want to be transparent and inform that any changes, modifications, attach and detach of volumes of this type will not function and we strongly advice against any such operations at the moment. This is limited to AZ: STO1 and the following volume-types: v1-dynamic-40 16k-IOPS-enc 8k-IOPS-enc 4k-IOPS-enc 16k-IOPS 8k-IOPS 4k-IOPS We have earlier this morning looped in our supplier-support and are actively working on restoring services as fast as possible, further updates will be posted here.

October 14, 2025 14:41 CEST
October 14, 2025 12:41 UTC

IDENTIFIED

The supplier is actively analysing our problem and issue. We continue to monitor customer impact and will help where possible. We will update this information again once we have any progress or by end of business today.

October 14, 2025 17:52 CEST
October 14, 2025 15:52 UTC

IDENTIFIED

We will now start taking corrective actions on the storage platform. More information will be posted shortly.

October 14, 2025 20:57 CEST
October 14, 2025 18:57 UTC

IDENTIFIED

At the moment the work continues together with the storage vendor restoring the cluster in STO1. We will update as soon as we have and ETA for the recovery.

October 14, 2025 22:25 CEST
October 14, 2025 20:25 UTC

IDENTIFIED

We are now performing more corrective actions on the storage platform, more updates to follow.

October 14, 2025 22:44 CEST
October 14, 2025 20:44 UTC

MONITORING

Late-evening update; Core-service for managing volumes has had functionality restored and volume-management is operational again. We are still considering this as a performance-degraded status and will continue working on investigations and monitoring this evening.

October 14, 2025 23:23 CEST
October 14, 2025 21:23 UTC

MONITORING

Evening update; We are stepping down from active work on the service at the moment, the management-services are stable and the issues and open incidents we have seen are now resolved. If you are still experiencing any issues with services related to utilizing V1-storage we advice to perform a application and/or instance-restart and that should resolve any remaining issues.

Scheduled Maintenance

Internet/WAN maintenancePlanned Maintenance

Schedule

December 16, 2025 11:00 - 17:00 CET
December 16, 2025 10:00 - 16:00 UTC

Components

Cloud Connect, Cloud VPN, DBaaS, Mail Relay, Kubernetes, OpenStack, Virtuozzo PaaS, Application Monitoring, The Vault

Locations

STO1 - Stockholm South, STO2 - Stockholm West, STO3 - Stockholm North, VGO1 - Västra Götaland

Description

We are performing minor maintenance on Internet/WAN network infrastructure to remove legacy equipment. Systems affected: Low risk for network disturbance. No End user application downtime is expected. If you have any questions or face difficulties please contact support.

DBaaS management upgradePlanned Maintenance

Schedule

December 18, 2025 09:00 - 16:00 CET
December 18, 2025 08:00 - 15:00 UTC

Components

DBaaS

Locations

STO1 - Stockholm South, STO2 - Stockholm West, STO3 - Stockholm North

Description

We will be upgrading our database management system. During the maintenance window, you might see intermittent unavailability and your datastores may appear as 'Unreachable' in the user interface. This is purely a visual issue, and connections to your databases will not be affected. There will be no impact on customer datastores.

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